Excellent customer service03/01/2018 ByBilli English The item that I purchased worked well and better than what the professional service installed. Most of all I would like to thank the gal who helped me place the order. She was willing to explain what I needed and listened patiently while I explained the situation. I received the product the very next day.... what a responsible and helpful company... thank you.
Alan Richard Textiles Rocks02/06/2017 ByTammy Moczygemba We have a Rollease window shade that one of the clutches broke. After ordering the wrong clutch not once, but 3 times.... feeling frustrated and not wanting to have to purchase a whole new shade, I called Alan Richard Textiles (found them on the internet). I spoke to a lady that felt my frustration. I emailed her pictures of the broken clutch. The next day Mr. Richard himself called and walked me through his website to show me the correct clutch. A week later I received the clutch...THE CORRECT CLUTCH... and now have a fully functional shade again. Thank you Alan Richard Textiles!!! You Rock!
