Rollease07/18/2023 ByCathleen Grabowski The device to roll up the shade did not function so I searched the internet and found Alan. After an email and photo he responded instantly on a weekend and assured me the part I would purchase would fix the problem. He was right fair price and he included a few other pieces that he said frequently need to be replaced at no charge. Delivery was seamless very pleased. Len
Perfect Fit - Great Price12/20/2019 ByRonit Paer Ordered a few of these clutched to replace broken ones on bamboo roman shades. We also ordered the covers and some metal spears to have on hand. We have a blind repair company and are working with Alan Richards for about a year now. Customer service is above A+. When we call, a live person picks up the phone(!) knowledgeable and happy to help. Orders are always correct and shipping is fast. Really a pleasure to do business with!
Excellent Customer Service08/26/2018 ByDarrin I was very pleased with Alan Richard. I sent a photo of my clutch and they knew exactly what I needed. Also he answered all my questions about it. Once ordered, delivery was fast. Overall great customer service experience.
Works great02/18/2018 ByPaul H Perfect replacement part as the original had failed after 12 years. Easy to install. The order was promptly filled and shipped.
Standard clutch 04/01/2015 ByAnila Mita Very nice
Rollease clutch02/02/2015 ByAnila Mita love it
First order from Alan Richard Textiles08/27/2012 ByLawrence Randall Working with the Alan Richard Textiles company was extremeily easy. The order was correct and came in on a timely manner. I will do more business with them in the future.
